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The import, wholesale, and manufacturing sector of commerce consists of a vast array of companies with many different kinds of knowledge and operational procedures; thus users' needs differ from company to company.
Through training, use of our manual, and our online support, most of your questions will have been answered. But we understand that after the dust have settled, as it were, after the initial setup and the training sessions have concluded, you may still need additional assistance. And even after using the software for some time already, additional issues and questions may still arise as your company expands. The following service policy have proven to be very effective in meeting our clients' ongoing needs:
We provide 45 days of free support for registered new users. Thereafter, users need to purchase EPS service for assistance.
EPS, an acronym for Extended Product Support, is a mandatory annual technical support fee (10% of the purchase price or $365 whichever is greater) that entitles user to the following services:
A. Free phone and modem support.
B. Free program update, upon request.
C. Onsite service charge: $50 dollars for
travel and $70/hour for a Senior rate
and $90/hour for a Senior plus rate.
D. Custom-made modification charge is $120/hour.
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